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rove hotels
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+971 4 5619999
Email
reservations@rovehotels.com
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#Best Rate Guaranteed

We guarantee that the prices offered on our website will be the best available anywhere.

Terms & Conditions

Find a lower rate and we will match it and give you a 25% discount, subject to the following terms and conditions:

One reservation must be made through www.rovehotels.com at least 24 hours prior the check-in date. 
The guarantee does not apply to the following rate types:

/ Rates that are not publicly available, such as negotiated corporate or group rates.
/ Qualified discount rates accessible with promo code.
/ Package or group add-on rates that extend the length of a stay.
/ Rates negotiated for stays extending beyond 30 nights.
/ Rates that are available on auction websites.
/ Rates available on websites that do not disclose the hotel brand until the reservation is completed.

The Comparison Rate must be found, and a completed Claim Form submitted, within 24 hours of booking the reservation through www.rovehotels.com and must be for the same hotel, room type and reservation dates. The same cancellation and advance purchase policies, and other terms and conditions governing the rates must apply. 

Rove Hotels will verify the Comparison Rate within 24 hours of receiving your claim and notify you of the results. 

When multiple rates for the same hotel, reservation dates, and room type are available through www.rovehotels.com you must reserve the lowest rate to be eligible for the guarantee. 

The Comparison Rate must be reservable by the general public and be verifiable. Rate comparison will be made net of any taxes, gratuities, or any other fees associated with the room rate, and the Comparison Rate must still be available at the time the claim is revalidated. Rate disparities solely attributable to fluctuations and/or differences in currency exchange rates are excluded from the guarantee. Claims where the difference between the Comparison Rate and the validated rate is less than AED 10 may be denied. 

Comparison Rates applicable to only a portion of your entire scheduled stay will not be honored. Comparison Rates applicable to a multi-day stay will not be honored if the total room cost of the stay is the same or greater than the total room cost through www.rovehotels.com. 

FAQ

HOW DO I KNOW IF MY CLAIM FORM HAS BEEN RECEIVED?

You will receive an e-mail confirmation or telephone call within 24 hours. To prevent the emails sent by the hotel to be classified as spam in your inbox, please allow edistribution@emaar.ae as a safe sender.

WHAT IS ACCEPTABLE EVIDENCE OF A LOWER RATE?

On the Claim Form, you will be asked details of the lower rate, including the website where the lower rate was found. Once you have submitted a claim, dedicated staff will do a search to verify the validity of the lower rate based on the information you supplied, subject to our Terms and Conditions. If the rate is no longer available or cannot be booked online, the guarantee will not apply.

HOW WILL I KNOW IF MY CLAIM HAS BEEN VALIDATED?

You will be advised by email or by phone once the claim has been processed. If valid, the new rate applying to your reservation will be communicated in an updated confirmation email.

WILL MY CLAIM BE VALID IF I FIND A LOWER RATE AVAILABLE ON ROVEHOTELS.COM?

No, but we would be happy to adjust your reservation to the lower rate available on rovehotels.com on the same terms that apply to the lower rate, but you will not qualify for the 25% discount.

How can I make a Claim?

Please refer to the Terms and Conditions to ensure your claim is covered by the policy, and then kindly submit a Claim Form using the navigation tab located on this web page.

Online Claim Form

Please share with us your reservation details via the online claim form below.

You will need to provide us with one reservation booked through www.rovehotels.com and a lower rate found through another online booking platform.

We will contact you within 24 hours of submitting your claim. If your claim is in line with all terms and conditions required for validation, the lower rate found will be matched and discounted further by 25%.

Guest Information
Reservation Information

Upload a screenshot or reservation confirmation document

Where did you find the lower rate?

Please include any details that will assist us in reviewing your claim
Please leave this field empty.