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Department
rove hotels
Call
+971 4 5619999
Email
reservations@rovehotels.com
  • #SPLASH 

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#Best Rate Guaranteed

We guarantee that the prices offered on our website will be the best available anywhere.

Terms & Conditions

Please read these Terms and Conditions carefully. These are the general Terms and Conditions governing your access and use of this website ("Site"). IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, PLEASE DO NOT USE THIS SITE. By continuing to use the Site and/or any of the services shown on the Site, you agree to be bound by these Terms and Conditions.

ACCEPTANCE

By using this site, you signify your agreement to Rove Hospitality LLC Terms and Conditions. IF YOU DO NOT AGREE WITH THIS POLICY, PLEASE DO NOT USE THIS SITE. Your continued use of Rove Hospitality LLC and/or its affiliates sites following the posting of changes to these terms will mean you accept those changes.

COPYRIGHT © Rove Hospitalilty LLC 2016, ALL RIGHTS RESERVED.

Copyright in the pages and in the screens displaying the pages, and in the information and material therein and in their arrangement, is owned by Rove Hospitality LLC unless otherwise indicated.

TRADEMARKS

Rove Hospitality LLC, its subsidiaries, affiliates, contractors and/or participating corporations are the owners of the trade and service marks appearing on this website and all rights are reserved in respect of such trade and service marks.

USE OF INFORMATION AND MATERIALS

The information and materials contained in these pages - and the terms, conditions, and descriptions that appear - are subject to change. Not all products and services are available in all geographic areas. Your eligibility for particular products and services is subject to Rove Hospitality LLC final determination and acceptance.

NO WARRANTY

The information and materials contained in this site, including text, graphics, links or other items - are provided "as is," "as available". Rove Hospitality LLC does not warrant the accuracy, adequacy or completeness of the information and materials and expressly disclaims liability for errors or omissions therein. No warranties of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose and freedom from computer virus, are given in conjunction with the information and materials.

EXCLUSION OF LIABILITY

In no event will Rove Hospitality LLC be liable for any damages, including without limitation direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with this site or use thereof or inability to use by any party, or reliance on the contents of this site, or in connection with any failure of performance, error, omission, interruption, defect, delay or failure in operation or transmission, computer virus or line or system failure, even if Rove Hospitality LLC, its representatives, are advised of the possibility of such damages, losses or expense, hyperlinks to other internet resources are at your own risk; the content, accuracy, opinions expressed, and other links provided by these resources are not investigated, verified, monitored, or endorsed by Rove Hospitality LLC. This Exclusion clause shall take effect to the fullest extent permitted by law.

SUBMISSION

All information submitted to Rove Hospitality LLC via this site shall be deemed and remain the property of Rove Hospitality LLC who shall be free to use, for any purpose, any ideas, concepts, know-how or techniques contained in information a visitor to this site provides Rove Hospitality LLC through this site. Rove Hospitality LLC shall not be subject to any obligations of confidentiality or privacy regarding submitted information except as agreed by the Rove Hospitality LLC or as otherwise specifically agreed or required by law.

VARIATION

These terms and conditions are subject to change and can be modified at any time without notice.

GOVERNING LAW & JURISDICTION

By accessing this website and obtaining the facilities, products or services offered through this website, you agree that the law of the United Arab Emirates (UAE) shall govern such access and the provision of such facilities, products and services and you agree to submit to the exclusive jurisdiction of the UAE courts.

FAQ

WHAT IS ACCEPTABLE EVIDENCE OF A LOWER RATE?

On the Claim Form, you will be asked details of the lower rate, including the website where the lower rate was found. Once you have submitted a claim, dedicated staff will do a search to verify the validity of the lower rate based on the information you supplied, subject to our Terms and Conditions. If the rate is no longer available or cannot be booked online, the guarantee will not apply.

HOW WILL I KNOW IF MY CLAIM HAS BEEN VALIDATED?

You will be advised by email or by phone once the claim has been processed. If valid, the new rate applying to your reservation will be communicated in an updated confirmation email.

WILL MY CLAIM BE VALID IF I FIND A LOWER RATE AVAILABLE ON ROVEHOTELS.COM?

No, but we would be happy to adjust your reservation to the lower rate available on rovehotels.com on the same terms that apply to the lower rate, but you will not qualify for the 25% discount.

How can I make a Claim?

Please refer to the Terms and Conditions to ensure your claim is covered by the policy, and then kindly submit a Claim Form using the navigation tab located on this web page.

HOW DO I KNOW IF MY CLAIM FORM HAS BEEN RECEIVED?

You will receive an e-mail confirmation or telephone call within 24 hours. To prevent the emails sent by the hotel to be classified as spam in your inbox, please allow edistribution@emaar.ae as a safe sender.

Online Claim Form

Please share with us your reservation details via the online claim form below.

You will need to provide us with one reservation booked through www.rovehotels.com and a lower rate found through another online booking platform.

We will contact you within 24 hours of submitting your claim. If your claim is in line with all terms and conditions required for validation, the lower rate found will be matched and discounted further by 25%.

Guest Information
Reservation Information

Upload a screenshot or reservation confirmation document

Where did you find the lower rate?

Please include any details that will assist us in reviewing your claim
Please leave this field empty.