This website uses cookies. We use cookies to make sure you get the best experience on our website. Please read our privacy policy.

FAQ

Are pets allowed in the hotel?

We love them but we can’t host them – pets are not allowed in the Rove City Walk hotel.

Are your rooms wheelchair accessible?

We have several rooms tailored for people with determination in the hotel; featuring an accessible-height bed, sink and toilet and roll-in shower. Our hotel entrance, elevator and common areas are also fully wheelchair accessible.

Do you allow smoking in the hotel?

All Rove hotels follow a healthy non-smoking policy with designated outdoor smoking areas that a Rovester will be happy to direct you to should you need.

Do you have a business centre?

Every Rove hotel has an open space furnished with iMac computers for Rovers to use at no cost. You’ll also find a variety of co-working spaces fitted with universal 220V power sockets and plenty of USB outlets with high-speed WiFi for optimum connectivity.

Do you have a kitchenette?

Rover Rooms at our City Walk hotel don’t come equipped with a kitchenette. However, they do have a mini-fridge for stocking your own snacks and drinks.

Do you have an extra bed in the room?

All of Rove City Walk’s Rover Rooms come equipped with a rollaway bed for extra wiggle room – great for accompanying kids.

Do you have interconnecting rooms for families?

Yes! At the Rove City Walk hotel, we try our best to keep your dearest the nearest and have made sure that 30% of all our rooms are interconnecting. Just let our Rovesters know at check-in and they’ll do their best to make it happen (subject to availability).

Do you have international TV channels?

Yes, we do! You can flick through our channels for a limited selection of English, Arabic, Russian, Italian, French and Spanish speaking channels. We’ve even thrown in some options for the kids’.

Do you offer a laundry service?

We’ve got a fully-equipped self-service Laundromat where you can wash, dry and iron for a small fee instead. However, dry cleaning and other express laundry services are available from the Rove City Walk hotel at request. Ask our Rovesters at the front desk for more info.

Do you offer a luggage room?

All of our hotels have an easy-access self-service locker room to store your luggage pre & post-checkout.

Do you offer parking at the hotel?

Yes, drive-in and self-park whilst spaces last.

Do you provide airport transfer to/from the airport?

Yes! We can transport you between our Rove City Walk hotel and the airport in just 15 minutes for an additional charge. Reach out to our Happiness Centre via hello@rovehotels.com or WhatsApp for more information.

Do you serve alcohol?

Yes, the hotel restaurant offers a menu that includes a selection of international beers, wines and spirits, as well as cocktails and even mocktails.

Do you serve breakfast? What’s included and how much does it cost?

Our breakfast buffet runs from 6.30 am to 10.30 am, 7 days a week. Dig into a feast of continental and international flavours as well freshly cooked dishes from the kitchen and all-you-can-drink coffee.

How far is Dubai Mall from the hotel?

We are very close! The Rove City Walk hotel is less than a 5-minute drive to The Dubai Mall.

If I arrive early, could I still use your facilities before check-in?

Hospitality is our thing, drop your bags, sit down, soak in the pool or grab a coffee whilst we prepare your room.

Is there a supermarket close to the hotel?

Yes, there is a supermarket within a 10 minute walk from the hotel. Just ask a Rovester for directions once you arrive.

Is your hotel eco-friendly?

Yes! And we’re so glad you asked as it’s something that’s very important to us. All Rove Hotels are proudly Green Key certified, a prestigious ‘green’ label (awarded to only 2,900 hotels worldwide) recognising our environmental responsibility and sustainable operation within the tourism industry.

Learn more about our hotel sustainability efforts here.

Is your pool heated?

Heated in the winter, chilled in the summer, we keep our pool at a comfortable Celsius to suit the weather for swimming all year round.

What are your check-in/out times?

To ensure your room is Rover-ready, the check-in time at Rove City Walk hotel is from 4 pm. We offer a laid-back check-out of 2 pm giving you enough time for one last dip in the pool or a last-minute shop.

What are your gym timings?

Lift, jog, stretch and repeat in the Rove City Walk gym, open 24hrs a day, 7 days a week.

What are your swimming pool timings?

You can take a dip in our saltwater outdoor pool between 8 am and 8 pm every day.

What do you do to keep your hotels clean and sanitized?

We’ve left no stone unturned in fighting the good fight (sanitization) to keep our Rovers and Rovesters safe. We’re armed with the best chemical disinfectant cleaners in the business and have created an enhanced sanitization programme, along with upping our hand sanitiser game throughout the hotel.

You can find more details here.

What kind of electrical socket type will I need?

We like to accommodate and so do our sockets – we use the 220V universal kind throughout the hotel, so no need to pack your adaptor. We’ve also got plenty of USB ports across our Rover Rooms and public areas to keep your hand-held devices charged and ready to use.